FAQs

Food Drink Devon is a non-profit Community Interest Company and dedicated membership organisation that promotes Devon's food and drink businesses over various media platforms. We showcase Devon as a county where fantastic quality, seasonal, and local produce is standard. We are a fast-growing organisation with over 370 members representing some of Devon's finest producers, retailers, and hospitality venues.

• Our aim: We will support and develop our food and drink community of purpose-led businesses, enabling and encouraging them to thrive independently and together.
• In these changing times, we will help to improve skills, build resilience and collectively promote our outstanding produce and county wherever possible, underpinned by our pillars of Quality, Provenance and Sustainability.

Becoming a member of Food Drink Devon offers a variety of benefits designed to support and promote food and drink businesses across the region. These include:

• Increased Exposure & Marketing Support – Gain visibility through our extensive marketing channels, including our website, social media, and printed materials. Members also benefit from PR opportunities and potential press coverage.
• Networking & Collaboration – Join a thriving community of like-minded businesses, attend exclusive networking events, and collaborate with fellow food and drink producers, retailers, and hospitality professionals.
• Use of the Food Drink Devon Brand – Display the prestigious Food Drink Devon logo, recognized as a mark of quality and excellence in the industry.
• Events & Trade Shows – Participate in industry events, trade shows, and festivals that provide opportunities to showcase products and services to a wider audience.
• Business Support & Advice – Access expert advice, resources, and workshops tailored to help your business grow and thrive in a competitive market.
• Awards & Recognition – Enter the Food Drink Devon Awards, which celebrate excellence in the sector and offer valuable recognition for businesses.
• Referral Discounts – Benefit from our referral scheme, allowing members to save on their annual fees by introducing new businesses to the network.

Renewing your Food Drink Devon membership is a simple process. Follow these steps to ensure uninterrupted access to all member benefits:

• Renewal Notification—Three months before your membership expires, you will receive an email renewal reminder with details on how to proceed with payment.
• Review Your Membership Details – Ensure your contact and business details are current. If any changes are needed, update them through your member account or contact our team directly.
• Payment Options – You can renew your membership by:
  - Paying securely online through the link provided in your renewal email.
  - Making a bank transfer (details will be included in your renewal invoice).
  - Contact us to arrange an alternative payment method if needed.
• Referral Discounts—If you successfully refer new members, your discount will be applied to your renewal invoice automatically.
• Confirmation of Renewal – Once payment is received, you will receive a confirmation email, and your membership benefits will continue seamlessly for another year.

If your Food Drink Devon membership lapses, you will temporarily lose access to the benefits and support provided by the organisation. Here’s what happens:

• 1. Loss of Member Benefits – You will no longer have access to member-exclusive opportunities, including marketing support, networking events, promotional activities, and use of the Food Drink Devon branding.
• 2. Removal from Member Listings – Your business will be removed from the Food Drink Devon websites, directory, and other promotional materials, reducing your visibility and potential business opportunities.
• 3. Referral Discounts Expire—If you received referral discounts for introducing new members, they will no longer be applicable once your membership lapses.
• 4. Rejoining After Lapse – If you wish to rejoin after your membership expires, you must go through the application process again and pay the full membership fee. Referral discounts from previous years will not carry over.

• To cancel your Food Drink Devon membership, please email membership@fooddrinkdevon.co.uk with at least one month’s notice, as required by your membership agreement.
• We would greatly appreciate any feedback you can provide, as it helps us improve our services and continue supporting Devon’s food and drink community. Your insights are invaluable in shaping the future of Food Drink Devon.
• If you have any questions or need assistance during the cancellation process, feel free to reach out—we’re happy to help.

• As per our terms and conditions, Food Drink Devon memberships are contracted for a full 12-month period. If you choose to leave before the end of your membership term, no refunds will be issued.
• For members paying via monthly subscription, the remaining balance for the full 12-month term will still be payable.
• If you have any questions regarding your membership or payments, please contact us at membership@fooddrinkdevon.co.uk, and we’ll be happy to assist you.

Food Drink Devon keeps members informed and engaged through a variety of communication channels, ensuring they stay up to date with industry news, events, and opportunities. These include:

• Email Updates & Newsletters – Regular emails and newsletters provide necessary updates, upcoming events, marketing opportunities, and industry insights.
• Social media – Follow us on our social media platforms for real-time updates, member highlights, and industry news.
• Website & Member Portal – Our website serves as a hub for news, resources, and exclusive member content.
• Networking Events & Meetings – We host regular coffee mornings and networking events, allowing members to connect, share ideas, and stay informed.
• Direct Contact—Our team is always available via phone or email for questions, support, or feedback.